CHESTERFIELD FC ONLINE SHOP – TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) govern your use of the Chesterfield Football Club Online Shop and the purchase of goods from our website at www.chesterfield-fc.co.uk (“the Website”). Please read them carefully before placing an order.
By ordering from our Online Shop, you confirm that you accept these Terms and agree to be bound by them.
1. ABOUT US
The Online Shop is operated by Chesterfield Football Club Limited, registered in England and Wales under company number 00375827. Our registered office is SMH Group Stadium, 1866 Sheffield Road, Chesterfield, S41 8NZ.
2. ELIGIBILITY TO ORDER
2.1. You must be at least 18 years old or have parental/guardian consent to purchase from the Online Shop.
2.2. All orders are subject to acceptance and product availability.
2.3. We reserve the right to refuse or cancel any order at our discretion.
3. PRODUCT INFORMATION
3.1. We take care to ensure all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct these at any time.
3.2. Product images are for illustrative purposes only. Actual products may vary slightly in colour or design.
3.3. All items are subject to availability. If we cannot fulfil your order, we will notify you as soon as possible and offer a refund or alternative.
4. PRICES AND PAYMENT
4.1. All prices are listed in Pound Sterling and include VAT unless otherwise stated.
4.2. Delivery charges are added at checkout and clearly displayed before you complete your order.
4.3. We accept payment via major credit and debit cards, and other payment methods as indicated on the Website.
4.4. Your payment will be processed at the time your order is placed. You will receive an email confirmation once your order is accepted.
5. DELIVERY
5.1. We deliver within the UK and internationally (where applicable). Delivery options, costs, and estimated times are displayed during checkout.
5.2. We aim to dispatch orders promptly, but delays may occur due to high demand or external circumstances. We are not liable for delays outside our control.
5.3. Risk of loss or damage passes to you upon delivery. Please ensure someone is available to receive your delivery.
6. RETURNS & EXCHANGES
6.1. You may return unused items within 14 days of receipt in accordance with our Returns Policy.
6.2. Items must be returned in their original condition, unworn/unused, and with all tags and packaging intact.
6.3. Personalised or customised items (e.g., shirts with player names) cannot be returned unless faulty.
6.4. You are responsible for return postage unless the item is faulty or incorrect.
6.5. Refunds will be processed within 14 days of us receiving the returned item and will be issued to your original payment method.
7. FAULTY OR INCORRECT ITEMS
7.1. If you receive a faulty or incorrect item, please contact us as soon as possible at [email protected] with your order number and details.
7.2. We will provide instructions on how to return the item and offer a replacement, exchange, or refund.
8. PROMOTIONS & DISCOUNTS
8.1. Promotional offers and discount codes are subject to specific terms and may be withdrawn at any time.
8.2. Only one discount code may be used per order unless otherwise stated.
8.3. Promotions cannot be applied retroactively to previous orders.
9. INTELLECTUAL PROPERTY
9.1. All content on the Online Shop — including product images, logos, and trademarks — is owned by Chesterfield FC or its licensors and must not be used without permission.
10. LIABILITY
10.1. To the fullest extent permitted by law, Chesterfield FC will not be liable for any indirect or consequential loss arising out of your use of the Online Shop or any products purchased.
10.2. Nothing in these Terms excludes our liability for death or personal injury caused by our negligence or for fraud.
11. CHANGES TO THESE TERMS
We reserve the right to amend these Terms at any time. The current version will always be available on the Website, and continued use of the Online Shop implies acceptance of the updated Terms.
12. GOVERNING LAW
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
13. CONTACT US
If you have any questions about your order or these Terms, please contact us:
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By email: [email protected]
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By phone: 01246 269300
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By post:
Chesterfield FC Online Shop
SMH Group Stadium
1866 Sheffield Road
Chesterfield
S41 8NZ